Showing results for 
Search instead for 
Did you mean: 

Question about plan change

Good Citizen / Bon Citoyen

Currently on the 4GB for $40 plan and looking to upgrade to 15GB for $40.


So today is my renewal date, and I can already see the $40 charge on my credit card for the next month of service. If I change my plan today will I get double charged?


The only option I have is to proceed to check-out and pay the full $40 for the new plan.


Good Citizen / Bon Citoyen

Yes I actually selected this option a couple weeks ago, but when I logged in this morning the new plan had not applied.

Logged out, cleared cache and logged back in and the new plan was there!

Deputy Mayor / Adjoint au Maire

@pennywise134  You will get charged again.. do you see a change at next renewal option?

Mayor / Maire

@pennywise134 hi yes you will be double charged but if you 

contact a service rep they may change it for you 

There are two ways to contact a customer service agent , open a ticket through Simon here

Or  private message them here