03-31-2020 06:04 PM - edited 01-05-2022 10:10 AM
Hi all. I have unused 5GB add-on from RBC Promo when I became a PM customer, and 1GB add-on from holiday giveaway. Currently I'm on the $40 5GB plan. I don't use all the data, so I was considering switching down to the 1GB plan for $25. If I switch to the 1GB plan would I lose all my extra add-on data, or would I still be able to use them? Thanks for input.
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03-31-2020 08:22 PM
I see, I'm new to all this. If it's a generic warning, then I will trust what @will13am mentioned. Thanks for your input @darlicious .
03-31-2020 08:13 PM - edited 03-31-2020 10:47 PM
@PMf4n This is a generic warning.....but I understand out of an abundance if caution you would like reassurance. If @will13am has made the downgrade in plan and is assuring you it will be ok that should be assurance enough. But.... I trust it to be true and will iniate the downgrade in plan soon.....
03-31-2020 07:50 PM - edited 03-31-2020 08:19 PM
@will13am I was in the process of changing my plan, but the system said I would lose my promo if I switch. Did you see this warning also?
03-31-2020 07:36 PM
@will13am So the RBC 5gb data add ons did stay despite what the promotion initially said....good to know for my plan change. Thanks! That saves me from having to waste the moderators time.
03-31-2020 06:25 PM - edited 03-31-2020 09:13 PM
@computergeek541 , what are you trying to do here? Sink our ship? 🤣
03-31-2020 06:16 PM
@PMf4n , one of my many accounts has the RBC deal. I switched to the $15 plan this month due to reduced usage. The bonus data that you mentioned are still in the account after the plan change. You are safe to downgrade the plan.
03-31-2020 06:07 PM - edited 03-31-2020 07:05 PM
@PMf4n wrote:Hi all. I have unused 5GB add-on from RBC Promo when I became a PM customer, and 1GB add-on from holiday giveaway. Currently I'm on the $40 5GB plan. I don't use all the data, so I was considering switching down to the 1GB plan for $25. If I switch to the 1GB plan would I lose all my extra add-on data, or would I still be able to use them? Thanks for input.
For that plan, I remember that the terms said that any plan change would cause the discount to be lost. I would have to look further to find out about the terms. Unfortunately, Public usuallly deletes them after a promo ends.
03-31-2020 06:07 PM - edited 03-31-2020 06:11 PM
@PMf4n the 1GIG holiday add on is fine, it will remain if you switch. As for the 5 gig RBC promo, it depends upon the terms, please review them. Here's an article on switching plans https://www.publicmobile.ca/en/bc/get-help/articles/change-your-plan