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QR Code

RapidRobert75
Great Neighbour / Super Voisin

My wife got a new phone with eSIM.  It requires her to enter her QR Code to activate the phone.  Her old phone is dead but all she has is her old SIM card.  She cannot email you for a QR Code as you phone her an authentication code which she cannot access.  How can she do this?

1 REPLY 1

hairbag1
Mayor / Maire

@RapidRobert75 

she must download the Public Mobile app to her new cell, log in to her PM account, then buy a new esim. If 2FA issue...have her opt for Resend Code; send to email or voicemail.