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Purposely de-activated my account while in vacations, lost my phone number ?

Gab_RB26DETT
Good Citizen / Bon Citoyen

Hi, back in October, I PURPOSELY, de-activated my account because I was going to leave to the U.S for a period of 3 months. Today, I wanted to re-activate my account, and it tells me that I needed to pay before December 14th 2016 to keep my phone number. I asked a PublicMobile representative in October if it was okay to simply de-activate my account and then re-activate it when I come back, I was told that it was okay.

Does that mean that I have lost my phone number ?

If I make a payment, will I keep my phone number and service?

7 REPLIES 7

lspring
Good Citizen / Bon Citoyen

It makes sense that you need to pay in order to keep the number most of the time. These numbers are recycled when people no longer have them they are being reassigned. Sometimes there is the option to give some kind of payment, not the full amount of using the account with no account usage, and keep the number. Not sure if PM has this option.

Shazia_K
Retraité / Retired
Retraité / Retired

Hey @Gab_RB26DETT

 

Sorry to hear about this,

 

Please send me a PM if you require any kind of assistance. 

 

Thanks,

 

Shazia

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

WearySky
Deputy Mayor / Adjoint au Maire

There seems to be some bug in the self service portal that occasionally pops up when topping up accounts (takes money, doesn't apply it to the account).  As mentioned, you'll need to contact a mod to get things sorted out.  Contact any of them ( @Shazia_K, for example), and they'll all see it.  Make sure you give them your account number, at the very least, so they can look up your info for you.

Try this:

 

1. login to your account and see if you have any Available Funds showing, if yes go to # 2, if not # 4

2. click Change Plan Now, pick the plan you want and click activate now, log out

3. wait a few minutes, reboot your phone and check for service. All good the smile 😃; no service go to # 4.

 

4. send a private message to any moderator with your phone number and a description of what has happened. 


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Does the Available Funds says $0? If it stays inactive, you will need help from moderator to reactivate from their end. 

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

Gab_RB26DETT
Good Citizen / Bon Citoyen

Now, I have topped up my account with a basic plan to see if it would re-activate my account, and it charged me twice (which I will deal with PublicMobile) and my account still inactive. 

 

Any clues as why it is still inactive ?

 

Thank you !

 

-Gabriel

NDesai
Oracle
Oracle

If its not been 90 days then you still have your number and account. Since you can login to your account, i don't think you have lost your number yet.

 

To activate again, Make a payment and renew your plan. 

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

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