Purchasing esim help

[Y4J259]

Help with esim purchase

I've gone through the steps, added a referral code, cc etc. but when I click Pay Now, the "waiting" dots cycle for a few seconds before the Pay Now button goes orange again and nothing happens. Any tips?

Pixel 6, in app.

[Dunkman]

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@Y4J259 wrote:

@slusagm I set up eversafe in the app, then tried purchasing an esim. Should I have done it on the web?

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@Y4J259 

Looks like that you activated on the App itself, which is fine and preferred option. 

Were you charged on your credit card? 

[slusagm]

@Y4J259 

is the account already setup or you are still setting up?

I thought all account needs to use app to finish setting up

i don't see any option to buy esim with web.  I am pretty sure I only see buy esim from the app myself.  

[Y4J259]

@slusagm I set up eversafe in the app, then tried purchasing an esim. Should I have done it on the web?

[slusagm]

@Y4J259 

did you check your credit card if PM took the money?

and you were using the app to activate?  you need to use the app after payment step