@Manawrote:
That doesn't make sense even from Walmart point of view.
Why would they want to put an effort in setting up someone's account if there's nothing in it for them?
Obviously there is something in it for them.
Perhaps they get a kickback for each successful SIM activation, or for reaching a certain threshold percentage of successful SIM activations.
Perhaps it's Walmart-internal motivations, employees or departments are rewarded for outperforming their peers.
Perhaps it's preemptive self-interest, Walmart realizes that as the SIM vendor it is also the assumed point of contact where frustrated customers will return with any issues or demands.
Perhaps Walmart simply doesn't have any experience with PM or know exactly how to proceed, so they follow whatever policies and protocols they've established with Telus/Koodo.
I can imagine all sorts of reasons for Walmart establishing policies beyond what is strictly required in their arrangement with PM/Telus. Some beneficial, some malign, but I think in reality Walmart's reasons will be selfish or ignorant - they just don't know how they're expected to proceed so they're being cautious. The last thing Walmart wants to do is start turning themselves into a full-time staffed help desk for a company like Public Mobile.
Walmart is also monopsonistic. The opposite of monopolistic, they're a buyer with so much buying power that they set prices and terms their suppliers sell them. If you want Walmart to carry your brand then you have to make concessions and abide by their terms, even if their policies differ from yours.
