01-10-2025 11:24 AM
Hello,
I made a purchase online by mistake for my phone and I am looking to get it cancelled and refunded. I was not purchasing it today.
Please help,
Sarah W.
01-10-2025 11:26 AM
hi @Red1994
did you make a purchase with the phone plan or add-on? PM is prepaid and usually do not provide refund, but they might still help. Check with them
you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
01-10-2025 11:25 AM
@Red1994 , the ToS does not provide refunds. However, the support agents have been known to offer it on a case by case basis. Please use the chat symbol on the lower right corner of the web page to initiate a support ticket.
