Hi this is farhana my sim is locked need a puk code to unlock my date of birth is xxxxxxxxxxxxx my account number is xxxxxxxxxxxxx
phone number xxxxxxxxxxxxx
@Farhana The reason for not showing that information here has to with the fact that you just provided enough information for someone to potentially take over your Public Mobile account or to port your number out to another carrier.
@Farhana please delete you personal information from the post. Use the 3 dots on the top right of your post.use @Staliger link above to contact the mods for the puk code. Thanks.
Here is a detailed explanation by one of the Oracle's Luddite. "SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this. "SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above. “PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card. The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card. If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it. Once the PUK is recovered and validated, you will be asked to choose a new PIN. Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.
Only mods can help with that. Use the green question mark and follow the prompts till you get to the ticket form to submit a help request to moderators.
@iamgodslad2 Contact a moderator and explain your situation . Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket
