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Public mobile internet speed are very slow.

pb123456789
Good Citizen / Bon Citoyen

I have public `15 GB at 4G Speed` plan. 

I have measured my internet speeds consistently for the pass month and found that I only get about 30Mbitsps down and about 5Mbps up.

My partner is on the same plan and the speed test is the same.

I have a Google Pixel 6 and my partner has a Iphone 12 

7 REPLIES 7

pb123456789
Good Citizen / Bon Citoyen

I've tired your suggestion a few times with no change. 

I've updated my plan on both phones to 5G plan. 

It's been 2 days since our plan change and I'm consistently getting 7 to 10Mbitsps on both phones. I've driven about 30km away from my house in a completely different city. I have the same issue. 

The only thing I have not tired is factory resetting my phones. 

Honestly if this not resolved I'm leaving public mobile it's been a great few years but this is unacceptable.

pb123456789
Good Citizen / Bon Citoyen

I was getting 6Mbps today on 4g plan tested over 2 devices.

Something if not adding up and I don't think both phones from two different vendors have the exact same issue. 

Especially since I've literally tried changing all of the Internet setting from 4g/LTE/5g etc. 

pb123456789
Good Citizen / Bon Citoyen

I have a 4G plan. So I should be getting better speeds.

I am not going through a VPN.

 

Also I got no idea how to remove the solution thing from this post I didn't mean to do that

Well, they ARE throttling. If you have a 3G SPEED plan then it's capped at 3mbps. 4G gets to 100. 5G to 250. But those are maximums. There will always be variances. And bars of reception will have a definite effect.
What are the chances you're going through a vpn?
Can you provide images of your apn settings. The iphone would be simpler but the Pixel would be good details.

pb123456789
Good Citizen / Bon Citoyen

Your suggestion does not help, I've done all of this many times.

Both phones provides consistent test results over a month. This is not something I started investigating today I literally started doing consistent test about 3x a week and random times in the day. 

Today I did some test and we were getting 6Mbitsps on both phones. 

Public mobile is 100% throttling our data regardless of the fact that we pay for 4G service plan. 

dust2dust
Mayor / Maire

How did this one slip through the cracks? Glad somebody picked it up.
30 isn't terrible. Better than the old 3 mbps speed. But how many bars of reception are you getting? What if you went to a different area, maybe you would see an improvement.

softech
Oracle
Oracle

@pb123456789 

try changing the network mode (Preferred network type).  Test both 4G and 5G (on iPhone, try both 5G On and 5G Auto).  Yes, you are on a 4G plan, but it is in fact 4G speed plan,  so, you can access PM 3G/4G/5G network , and just that the speed will be capped accordingly

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