Public Service Announcement

[ShawnC13]

Sorry I had no idea as to what to call this thread. With the recent promo from Freedom Customers it has shown that the updates and maintenance to the system since the Fall Promo has not really improved the activation process when there is an influx of new customers and yes I know it is very frustrating for people and to be without a phone is unacceptable to some.  Yes this system needs to get fixed and have smooth transactions for it's customers.  But this thread isn't about bashing Public Mobile.  I love the company it has saved me so much money.  This is to new and potential new customers, you MUST do your research PM isn't for everybody.  If you need the comfort of being able to call someone (be on hold for hours as well there) or walk into  a crazy busy store front operation those are avaialble to you.  Just not with PM.  If you are a customer here and then complain that a phone company has no phone number to contact them by then you really didn't do your research as PM makes it very obvious what the customer service model is.  If you get frustrated with community members spending their own time trying to help people get through the process this might not be for you.  I know some have had issues that have lasted for days but a little research prior to a switch would have seen that during the fall promo there were soem who had ongoing issues for weeks and you must be prepared or have a secondary plan on how you would deal with this.  It is unfortunate but that is a risk we as customers take by using a low cost provider.  if it is a risk you can't take the Big 3 will gladly take more of your money and may provide you with better service.

Now a heads up for all new customers on autopay and try to prevent some headaches for you.  At renewal time your account will say expired or suspended (I can't remember) the day before your renewal if you have autopay set up let the process do its thing.  Trying to top up only seems to create issues as we have seen in the past from the Fall Promo time.   I find the date in my rewards section to be the day the payment is made,  Please do not worry about the wording in your account UNLESS your service has been interupted then you must notify the MODS right away with the standard infro; email and phone number.

Sorry I guess that was more of a rant but I just want people do their research and to know that Public Mobile isn't for everyone.  For those of you who are willing to assume the associated risks (and be prepared with a back up plan if an issue arises) of a low cost provider please enjoy the benefits and cost savings and be active in the community forums.

Plus @CS_Agent thank you for all of your hard work during these stressful times for the customers and yourselves.  You are all doing amazing jobs and we thank you for committment to making PM a great service.

[sbreakin]

Well written @ShawnC13 and i concur that Public Mobile is a different tpe of cell company that doesn't offer a call center or brick buildings and their pricing reflects the savings.  We have our community spirit with many helping hands (volunteers) and the specialist employees MODs working extra hard when things don't quite go as planned.

I suppose when we refer folks we could help in making sure our friends and colleagues are aware that we don't have a call center (and as such no elevator music while waiting) or store in which to line up (remember the line ups last Oct at that other company).  ANd we can tell our friends that most of us encounter no problems & things run smoothly but best if you read up on the best tips for porting (temporary numbers & different email if coming from Telus family).  But if you do have a problem & it seems that there were some random new plans activated for some folks... then there are lots of volunteers, forums and the ability to message a MOD.

I ported 2 lines, had prepared & knew what to expect and was careful. I had one activation & port go super smooth & the other ran into a few errors on the porting page & then I suspect didn't catch chrome filling in wrong number and while they meant a bit of inconvience, I have not had any issues since (and have bought new products such as the USA adds ons) & still super glad to be here.  

And can't argue with the price below $40/mo for great reception, strong network, increasing product options (such as the USA add on - although I'd like to see a shorter say 3 day weekend choice) & opportunites to reduce one's cost (loyalty, autopay & community rewards). 

Thanks to the community and staff.

[SD08]

---

@ShawnC13 wrote:
I am glad to see the support on this post. I was hesitant to actually post it wondering if it was out of place out to critical but i felt it need to be said and glad to see the positive reaction

---

The unfortunate thing is, unless it gets stickied, this post will eventually get buried by newer topics, and it will need to be posted again when the next promo comes around.

[ShawnC13]

I am glad to see the support on this post. I was hesitant to actually post it wondering if it was out of place or to critical but I felt it needed to be said and glad to see the positive reaction

[Vickel]

This post should be brought up everytime there is a similar promo

[zhadj030]

@mimmo I think that you just came up with most perfect example for this situation.

[mimmo]

Off topic, but can,t resist. in victoria we now have a vegitarian butcher.... www.verygoodbutchers.com.

It raised all types of discussions because of its name and lack of meat products

[will13am]

@ShawnC13, this is one of the best posts in a long time.  Definitely there is culpability for Public Mobile to offer up a much better initital user experience through fixing all the activation bugs.  Customers need to be a lot more educated when shopping for products and services.  I see complaints about not having live people to talk to.  I equate this to going to a butcher shop and complaining that they don't sell broccoli. 

[xCameron94x]

@ShawnC13 you the real MVP, but  also are the MODs

[shartomjam]

Very well said @ShawnC13.  And thanks for all your hard work in the community.

[mimmo]

Thanks for posting mariehelene. Its great to see mods in the community. We know you are working hard but seeing you also helps.

[MarieHelene_L]

Took a quick 2 minutes break between two privates messages to read this and I am very glad I did. 

That's very well said, I couldn't agree more Shawn. Thank you to all our amazing community members who make us love our job even more  

Thank you so much for this Shawn. 

[mimmo]

Couldn't have said it better. Hopefully PM can fix its activation issues soon.

[zhadj030]

Let me just say one thing @ShawnC13

For those who are wondering, what is he talking about , then read this.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Account-Status-Plan-Expired/m-p/133303