My card was charged 4 times each for $120, following 4 failled attempts to activate an account, each time the website indicated that I would not be charged. This was on the 27th of October, mind you.
On the 29th of November, weeks after I initally contacted a moderatoer asking for assisstance about my money, a moderator finally responded by opening an account for me even though I had never asked her to, especially not one month after the site had failed me and I had given up on this company due ot their horrible customer service. What's worse, remember how I told you that she had activated the account, I found my credit card and all my information in the payment section and it had been used for the activation of my account on the 29th of November. Why was my credit card information was kept on file for over a month even though I had never to that point opened any account with Public Mobile? Why wasn't this information encrypted and was so easily able to be accessed and re-used for another account? This was my reply to these questions:
So accoriding to her, none of the payments were charged yet one of the declined payments for some reason was able to successfully fund the activation of an account. No new charges or pending authorizations have appeared on my card statement for yesterday or today, and I called my bank and nothing new has been charged since the initial charges on Ocotober 27th.
This copmpany has held on to my funds after saying it wouldn't, and held on to not only my personal but credit card information even though I had never opened an account with them, for over a month, It's been an absolutely horrible experience. I just want my money back and given with the rate these moderators operate at a 60 to 90 day wait for a chargeback, will probably be the faster option.
After this I can not recommend this company to anyone. Sure you save a few dollars but at the cost of customer service, its not worth it. And having my personal and especially my credit card information stored even though I had never successfully opened or activated an account is ridiculously shady. Add in the "none of the charges have gone through ...activated through a declined payment for some reason" bit and all you have left is a company that treats its customer like garbage, and will screw you over and then ignore you.
You have these two users going around answering every thread indicating that the problems that are happening to hundreds if not thousands of people, are only the 1%, whilst day after day the number of complains grow, with few people actually getting any sort of resolution.
