Since January 2023 I have not been receiving reminder texts from Public Mobile that my subscription is soon expiring. I have reported this issue more than once before and I was told that it would be addressed. The problem has not been resolved. I am considering reporting Public Mobile to the CRTC. The notifications were helpful so that I didn't wake up in the morning and find my subscription suspended. I have not received any clear answers on why the reminder texts received 3-4 days before my subscription ends were stopped.
HI@Leswyn1 , you can claim your name back 🙂 PM agent has been helping with these requests, yes a lot. Just submit a ticket with agent and they can give you back your old ID
Thank you dust2dust for the information. It is more than what I have gotten from submitting tickets. I will set my own reminder then. The only text I still get from Public Mobile is "your plan did not renew..."
On another note: finding Public Mobile very frustrating for a few reasons since they "upgraded" the system. One example: like many others, I too was forced to sign up to the Community again with a different nickname. The only option the system gave was to register again vs signing in with existing nickname & password. When I tried to use my old nickname, they system said it was "already taken"....yes by me previously!!
Set up a repeating every 30 days calendar item to remind yourself a couple days before the expiration. I agree it was a nice convenience but then we would hear from people here complaining about it and asking how to turn it off. So they turned it off altogether apparently. They've even turned off the thank you for your payment text. All I get are the stupid IVR texts and the consumption texts (minutes/text/data) and possibly the raf text.