Public Mobile Site - Errors in Billing

[Roger64]

On the 9 Feb 2026 I logged into my Public Mobile account to order a sim card. The first attempt generated an error on the site so I tried again. The second attempt generated an error as well. So I went to a local Telus store and got a sim card. Today I noticed that my credit card has been charged for two sim cards by the Public Mobile site. How do I get a refund or have the transaction reversed?

[hairbag1]

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@slusagm wrote:

Ask PM to check and ask them for a refund 

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

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Rather than an actual refund; I'd request credit to your new account. Refunds can take weeks to process while credit to the new account can be right away and used for subsequent plan renewals.

[slusagm]

Ask PM to check and ask them for a refund 

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote