Phone number transfer help

[new-PM-user]

I tried to transfer my Telus Mobility phone number to replace my Public Mobile phone number. I did everything, I even answered the confirmation SMS with capital "YES". Number would not transfer.

I was told Public Mobile has a porting support phone number, would someone please let me know what it is so that I can resolve this porting problem.

Thanks in advance

[CSA_PM]

Hi @ new-PM-user 
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[new-PM-user]

Thanks for the quick reply. I will give this a try and let you know what happens

[BKNS27]

@new-PM-user 

It sounds like you did everything correctly. But contact a CS_Agent to resent the confirmation text to you again.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hTideGnow · Accepted solution]

hi @new-PM-user 

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage