Public Mobile Porting Assistance Contact Number

[Munday]

A friend of mine is having trouble with a recent port attempt. Can someone send me the Public Mobile Porting Team telephone contact number to my inbox please.

Thanks in advance

[HALIMACS]

Oh gee.... if it's a long story,  let's not bother then.  🙂

[Munday]

Long story. Apparently it’s been going on for a couple of weeks. Another PM customer friend is helping him out. I’m just going to give the Telus number to my PM customer friend and let him handle it.

[HALIMACS]

Can you elaborate @Munday ?

I don't know that the porting assistance number may be closed for the day (depends on your time zone)

Did they respond "YES" to the port authorization request text upon activation?

If not, to re-initiate the port, click here: https://urlshortner.tiia.ai/Lc9xk8

Then make sure they place their prior provider SIM card in device, await text for port authorization, reply "YES", then replace with the newly activated Public Mobile SIM card.

Reboot their device, and they should be good to go.

[Munday]

Got it. Thanks very much!

[Quigley · Accepted solution]

@Munday 

I will, check out your mailbox.