Public Mobile New eSim Incoming calls NOT received

[Deepika_Ragu]

I purchased an eSim from Public Mobile online. I have recharged it with $35 per month. I have not been receiving any incoming calls since then. I am able to call anyone with outgoing calls. But when someone tries to call me, it shows number doesn't exist. I need help with incoming call activation. Kindly help at the earliest on steps to fix it.

[Deepika_Ragu]

Ok   Thanks

[Dunkman]

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@Deepika_Ragu wrote:

Tried but doesn't seem to work

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@Deepika_Ragu 

Then it is likely an account provision issue.  You will need to wait for customer service agent help.  The waittimes are longer than usual.  Up to 1-2 days right now.  Check your private message inbox for response. 

[Deepika_Ragu]

Tried but doesn't seem to work

[Dunkman]

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@Deepika_Ragu wrote:

No i didnt port aby number. I just purchased a new esim and recharged it. Yes I m able to receive and send SMS. Only incoming calls aren't working. Also data seems to work ideally

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@Deepika_Ragu 

Try a network reset of your phone.  This will erase any saved Wifi passwords. 

[Deepika_Ragu]

Okay I have tried doing the above. I m waiting from the CS Agent to contact back

[Deepika_Ragu]

No i didnt port aby number. I just purchased a new esim and recharged it. Yes I m able to receive and send SMS. Only incoming calls aren't working. Also data seems to work ideally

[Dunkman]

@Deepika_Ragu 

More details would be helpful. 

Did you port over a number from another mobile company?  Are you able to receive texts on your phone?  what about data?  

[BKNS27 · Accepted solution]

@Deepika_Ragu 

Try rebooting your phone first and see if that helps. If not then you will need a CS_Agent to help you fix this issue. The quickest way is to click on the Chatbot and type in Submit a Ticket or Connect Agent.

The slower method is to pm an agent by going to your avatar then Messages and address to CS_Agent or click on link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437