Public Mobile Moderator still didn't reply or solve account and service issues from a request 1 month ago.
Here is my message to Public Mobile Moderator
Referal credits and plan billing errors
To:Jeremy_M
Sent:
Read:
Hi Jeremy,
I have refered people and not received the credits to my account. I received text message confirming but the credits not applied. why are there so many errors and problems? I changed my plan and it shows only 3GB every 90 days and the plan offered more than that when I changed my plan. I have auto pay and it's not added. I have referal credits and they are not added. I have a 126.00 plan and says I owe 124.00. I should have $3 x 3 for referals and $6 for auto pay for a $15 credit. 126.00 - 15 = 111. and if there is a $2 credit as it says then it's 109.00. Also I was on Rogers network and everything worked fine and signal was strong in my home. Now with PM in some areas in my place I lose a signal and the call drops and also calls fade in and out and I can't hear the people most of the time. This is in a populated area with 3 high rises here and a major mall and shopping area etc. Why would Telus/PM turn the signal strength so low. Also voice mail is not understandable in most messages I receive. Also a place I go in *********** area was working great with the Rogers network but there is no signal with PM. Also I sent an email to PM on last payment cycle when my phone was disconnected even though PM charged my auto pay and they never ever replied to me. I woul dlike to support PM and use PM and hope things will change and improve soon. I can get much cheaper service on Fido prepaid with USA calling and way more data included but I like the idea of PM and the referal credits etc. But if I am going to have so many problems and issues trusting PM with getting my hard earned referal credits and a signal strong enough to even be able to use the service in the first place etc. I hope you can help influence PM to improve things. I make note of issues publicly and privatly in the hopes of influencing change and improvement to PM. I hope things get better so we can all be here for many years to come. Please contact your managment to have these things resolved. I am planning to refer 40+ people but am concerned at this point with all these issues going on.
Thanks,
***********
I have posted other messages on her since this message regarding unsolved problems & issues and they too have not been responded to or solved. I cannot understand my voice mail messages at all and very poor quality calls most of the time. I would rather pay a very high price for quality service and at least have a service I can actually use and depend on. PM is in total violation of their responsibilities as regulated by the CRTC. I have no choice but to file a complaint against them at this time.
If anyone else needs to file a complaint this is the website address. crtc.gc.ca/eng/home-accueil.htm
