Promo code PMDATA10

[Carol53]

My plan is $25.00 a month. I am trying to apply the code PMDATA10 but it says code is invalid. What am I doing wrong?

[NDesai]

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@Carol53  wrote:

How do I add the code before I submit the immediate plan change?  Will it give me that option?  Or do I change plans; then go back in and use the promo code?

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Yes, you can redeem the code while changing your subscription. Give it a try. Click on the new plan, and select Change on next renewal option (not change now), then you will see a link to Redeem Code. Try it and see if that lets you. If it works, submit the change so the plan renews automatically with the code on your next renewal. 

[Carol53]

How do I add the code before I submit the immediate plan change?  Will it give me that option?  Or do I change plans; then go back in and use the promo code?

[Carol53]

Do you think I will be able to add the promo code at the same time as I change the plan?

[Carol53]

If I do the change now; do I get charged for two months?  One from the current plan and one from the new plan?

[NDesai]

@Carol53 As mentioned above, try changing your current plan. I am pretty sure you will see a better plan than the one you currently have. If available, change it to that and apply the code to it to get 10GB extra for 2 years.

[hTideGnow]

hi @Carol53 

if it is $25 for 1GB only, go to your My account, click Change Subscription, you should see a $25 for 25 GB.  Change to that.

but since the code is expiring this Friday, you have to use Change Now option to make an immediate plan change and add the code before you submit to take advantage of the extra 10GB for 2 years

[Carol53]

I have tried both ways.  And when I tried to submit a ticket, it came back saying it couldn’t accept the ticket????  I am ready to give up; but thanks for your suggestions.  They were good ones.

[Carol53]

I am on the legacy account I think.  It was always $25.00 a month; and I have been on that plan for years.

[hTideGnow]

hi@Carol53 

is your plan a $50 plan with 50% off and becomes $25?  If you have such plan , you cannot apply this code as your 50% off is a promotion already, this code won't work on plans already have a promotion on 

[hairbag1]

@Carol53 

If you're using the web version, log in to your account then Subscription & Add-on page and enter at the Promo Code box there

If using the mobile app, log in to your acct > Payment > Redeem Promo Code

[slusagm]

are you on those really old $25 plan with just 1GB ?  I think I saw someone mentioned the code does not work on legacy plan

but check with PM.  

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage