07-15-2019 05:26 PM - edited 01-05-2022 05:53 AM
Tried to sign up and activate a sim card. Entered all info including the auto pay but it kept "processing" until it said activation request failed. A warning indicated I needed to contact customer service. Can a mod help, please?
Solved! Go to Solution.
07-23-2019 12:13 PM
I had similiar experience during the activation process. What I tried and turned out be to working for me is that, I skipped the Auto-pay setup process while trying to activate the SIM card. The activation process then went through no trouble. Once my SIM card get activated, I then logged into the online account and setup autopay there. Hope this can help out you guys.
07-15-2019 08:16 PM
@sourdoughgirl wrote:How do you tell people to stop messaging me about referrals?
One way would be to turn off private messaging. I would wait until after you get everything sorted out though in case someone wants to send you a private message to help and for moderators to be able to contact you.
07-15-2019 06:50 PM
@GinYVR wrote:@sourdoughgirlYou cannot port a number from an inactive account from other carriers. So if you are no longer with Freedom there is no way to port the number to PM.
No, I don't want to port any number. Just a new number for now.
07-15-2019 06:48 PM - edited 07-15-2019 06:50 PM
When you reply to a post click on the quote button to include a copy of the original post instead of using copy/paste.
I was looking for it but couldn't find it anywhere. I saw only a tag. Is that the one? Edit: Found it.
07-15-2019 06:47 PM
@sourdoughgirlYou cannot port a number from an inactive account from other carriers. So if you are no longer with Freedom there is no way to port the number to PM.
07-15-2019 06:38 PM
Did you also setup a phone port from your old provider during activation? If yes, The that is why you got the message to contact PM. Maybe send the another message with all the porting details like account number, name on account and old phone number.
I used a Freedom Mobile sim with this phone a while ago but I am no longer with them. I don't want to port any number until, maybe, later this month or next. Anyway, I put the PM sim in then checked APN, seemed like it picked up Public Mobile automatically.
07-15-2019 06:31 PM
@sourdoughgirl wrote:Ok means that it's not activated.
Yea, I figured that much. LOL
@sourdoughgirl Did you also setup a phone port from your old provider during activation? If yes, The that is why you got the message to contact PM. Maybe send the another message with all the porting details like account number, name on account and old phone number.
07-15-2019 06:27 PM
Ok means that it's not activated.
Yea, I figured that much. LOL
07-15-2019 06:23 PM
@sourdoughgirl wrote:What happens if you dial 611 on your phone?
It said "not registered on network"
Ok means that it's not activated.
07-15-2019 06:21 PM
What happens if you dial 611 on your phone?
It said "not registered on network"
07-15-2019 06:19 PM - edited 07-15-2019 06:23 PM
@sourdoughgirl wrote:While waiting for the mods try using your sim card in your phone it might have activated without notfying you. Worth a try.
Nope, not working. The APN seemed to have registered automatically but details were different than what I found online. My phone is Samsung A5 (2017).
@sourdoughgirlWhat happens if you dial 611 on your phone?
Edit: @sourdoughgirl When you reply to a post click on the quote button to include a copy of the original post instead of using copy/paste.
07-15-2019 06:19 PM
By posting here they should stop. If not, just open the message and click on the Report link (bottom left of message).
Thanks. I hope so. I came here referred by someone. I don't need another referral code.
07-15-2019 06:18 PM
While waiting for the mods try using your sim card in your phone it might have activated without notfying you. Worth a try.
Nope, not working. The APN seemed to have registered automatically but details were different than what I found online. My phone is Samsung A5 (2017).
07-15-2019 06:06 PM
@sourdoughgirl wrote:How do you tell people to stop messaging me about referrals?
@sourdoughgirl By posting here they should stop. If not, just open the message and click on the Report link (bottom left of message).
07-15-2019 06:03 PM
@sourdoughgirl wrote:Thanks. Just did. Now waiting for a reply.
@sourdoughgirl While waiting for the mods try using your sim card in your phone it might have activated without notfying you. Worth a try.
07-15-2019 05:58 PM
FYI, the $10 50/50 plan has been extended (for now). If you look at the original post in the announcements section, there is an update that indicates it is here for a while longer.
Thank you. I will check it out.
07-15-2019 05:56 PM
The system is slow and glitchy usually during business hours.. it gets better after hours.. but it might affect your ability to get the $10 plan if that's what you are aiming for. Do note it will take up to 48 hours for a moderator to respond to your queries.. so you have to be patient (and yes you might blow by the midnight deadline).
Extremely glitchy indeed. Someone just said the deadline had been extended. I may wait until tonight to do it then.
07-15-2019 05:56 PM - edited 07-15-2019 06:02 PM
@sourdoughgirlJust to confirm what @Anonymous had said this is the link to the annoucement.
07-15-2019 05:52 PM
@sourdoughgirl wrote:Guess I will have to. I want to sign up the $10 50-min plan that will expire after today.
By the way, why does the site keep logging me out? I tried to log back in but it rejected my password. The only way I can come back in is through a link to my previous reply in my email. This is very strange.
@sourdoughgirl - FYI, the $10 50/50 plan has been extended (for now). If you look at the original post in the announcements section, there is an update that indicates it is here for a while longer.
07-15-2019 05:52 PM - edited 07-15-2019 05:53 PM
@sourdoughgirlThe system is slow and glitchy usually during business hours.. it gets better after hours.. but it might affect your ability to get the $10 plan if that's what you are aiming for. Do note it will take up to 48 hours for a moderator to respond to your queries.. so you have to be patient (and yes you might blow by the midnight deadline).
07-15-2019 05:50 PM
Guess I will have to. I want to sign up the $10 50-min plan that will expire after today.
By the way, why does the site keep logging me out? I tried to log back in but it rejected my password. The only way I can come back in is through a link to my previous reply in my email. This is very strange.
07-15-2019 05:45 PM
So, you tried activating again and it didn't work? Or you already contacted the moderator? You can try again even if you wrote them but it's up to you. hope you get it sorted soon.
07-15-2019 05:44 PM
What do you mean stop people messaging you about referrals? Where?
My inbox, private messages. They kept asking if I needed a referral number for $10 credit.
07-15-2019 05:41 PM
@sourdoughgirlWhat do you mean stop people messaging you about referrals? Where?
07-15-2019 05:38 PM
How do you tell people to stop messaging me about referrals?
07-15-2019 05:36 PM
Before you go the moderator route, it might be worth trying to activate in a different browser or incognito window. Disable any ad block extensions to be on the safe side. The site can be finicky, but I did sign my wife up last week and it took awhile to load but ultimately worked.
Give it another try; you never know. If the issue persists, there's always the moderator route, but it can take awhile for them to respond -- something to keep in mind.
Have already sent request. I guess this is not as easy as I thought.
07-15-2019 05:34 PM
Thanks. Just did. Now waiting for a reply.
07-15-2019 05:33 PM
Before you go the moderator route, it might be worth trying to activate in a different browser or incognito window. Disable any ad block extensions to be on the safe side. The site can be finicky, but I did sign my wife up last week and it took awhile to load but ultimately worked.
Give it another try; you never know. If the issue persists, there's always the moderator route, but it can take awhile for them to respond -- something to keep in mind.
07-15-2019 05:28 PM
You can message a moderator for assistance.
Moderator can be reached at
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437