Problems to transfer my e sim

[AbnerNafra27]

I paid for an eSIM, but it isn't compatible. I bought a physical SIM, but I can't proceed when I try to log in to my account.
I would like to speak with an agent.

[Chalupa_Batman · Accepted solution]

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@AbnerNafra27 wrote:

I paid for an eSIM, but it isn't compatible. I bought a physical SIM, but I can't proceed when I try to log in to my account.
I would like to speak with an agent.

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Hey @AbnerNafra27 

So what has to happen now because your phone can't do eSIM, a CS Agent will have to make the transfer to your physical SIM card manually. Because it's the weekend, it may take a bit longer to reach out to them.

If you’re unable to log in, please use the following link and enter Contact Us and follow the prompts.

Public Mobile Expert Messaging 

[BKNS27]

@AbnerNafra27 

You can contact a CS_Agent by submitting a ticket.

https://publicmobile.ca/en/get-help 

[Meow]

Open a ticket. Agent will assist you.