Problems accessing My Account

[Moe6]

My daughter recently got her own phone and plan with Telus (she also transferred her number), so I went to log into her My Account to unsubscribe. However, whenever I try to log in, I get redirected to the main Public Mobile webpage (with all the basic information about their plans, etc), and I can't get to her specific Public Mobile account. I've tried resetting the password on her account, but I still end up getting redirected to the main webpage. Any suggestions?

[softech · Accepted solution]

@Moe6  yup, PM. will not be charging you further from here, just keep an eye on your credit card but this would be good

[Moe6]

Thanks! If her PM account is fully closed, does that also mean that there won't be any more payments from my credit card going towards that account? 

[softech]

@Moe6   

no worry, you said she already transferred her number to Telus? With successful porting, the PM account have already been closed

You can confirm this by dialing 1.855.4PUBLIC, enter 1 for english and then enter her phone number.  The system should come back and tell you cannot locate the account, that would confirm her PM account was fully closed