Problem with subscription

[ranchero]

[ranchero]

Agent solved the problem, thank you.

[CSA_PM]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[ranchero]

Does anyone know how long it takes to get response after placing ticket? 
One day past so far - no response.

Should I wait any longer or just move from PM and forget about it?

[ranchero]

I submitted a ticket, will see what they will reply.

[hairbag1 · Accepted solution]

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@ranchero wrote:

So I never changed my subscription, only purchased $15 add-on for 15 days, and now I'm stuck with expensive subscription anyway, is this correct?

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Message Customer Support for their investigation. Seems odd that your plan suggests it a $40 plan...and you haven't upgraded from original $25 plan. Click the orange chat bubble on lower right side of the page to start the process. Watch the Community inbox will be highlighted when they respond....https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

ed

[ranchero]

So I never changed my subscription, only purchased $15 add-on for 15 days, and now I'm stuck with expensive subscription anyway, is this correct?

[hairbag1]

@ranchero 

you can't easily downgrade once you have a higher value plan. You can only opt for whichever plan you see when you log in to your account. 

[ranchero]

Hi, I had $25 plan with 1gb data. Recently I needed phone to work in USA so I purchased *supposedly* add-on $15 for 15 days. 

Now when I go to my account it shows my subscription as "$40 with 1GB data" and no way changing it to cheaper subscription.

What's going on? Will it go back to $25 after next cycle? I'm long time PM customer but it looks like it's time to move to other provider?