05-16-2023 08:54 AM
I have public mobile sim card in my phone now.
You sent me a PUK
My phone did not unlock, I was told I had to contact other carrier witch I did they gave me a valadation
Code, that would not work because I have ended my account with them and have your sim card in my phone
Solved! Go to Solution.
05-16-2023 10:33 AM
Did you try any of the recommendations to get the PUK?
https://productioncommunity.publicmobile.ca/t5/Get-Support/New-registration/m-p/981137#M681365
05-16-2023 09:03 AM
@Joancheryl what was the exact error message with that PUK code error?
And if it is a carrier lock, it does not matter you ended the account with them and have a PM sim card. They will give you a code and it should work, regardless of the sim card in the phone
Again, If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked" , this is something you need to work with the carrier where you got the phone from, PM and other carrier will not be able to help. If the code your old provider provided does not work, call them back and let them know and work with them