Problem purchasing a SIM card

[lotr4lyfe]

I bought a pm sim card online and my account was charged, but it gave me an error saying my ZIP code didn't match my billing address, so I have no idea if it went through or not even though it took money from me. Is there a way to see if the SIM card is actually going to arrive?

[geopublic]

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@lotr4lyfe wrote:

I did not, it still charged my account though 

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@lotr4lyfe  Check your junk folder to see if the email is not there. Sometimes that credit card charge is just a holding charge that will go away. If not, then your best bet is to submit a ticket to PM and ask them to investigate. It might take a while so If you are in a rush maybe get one from here @ $3.99

https://canadiancellsupplies.com/collections/sim-cards/products/public-sim-card

[gblackma]

@lotr4lyfe contact the moderators as suggested by @gpixel and ask them what's going on. Stay safe. 

[lotr4lyfe]

Yeah through the PM website where you order online 

[lotr4lyfe]

I did not, it still charged my account though 

[Carniam]

Did you order it through PM?

[geopublic]

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@lotr4lyfe wrote:

I bought a pm sim card online and my account was charged, but it gave me an error saying my ZIP code didn't match my billing address, so I have no idea if it went through or not even though it took money from me. Is there a way to see if the SIM card is actually going to arrive?

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@lotr4lyfe  Did you receive an email with an order number?

[gpixel]

@lotr4lyfe it's most likely on the way.

you can contact customer support here to confirm.

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST