Problem porting

[Mewing]

Hello, I initiated a transfer request from Chatr to PM. I confirmed the request to Chatr via text but then got a message from PM saying the IMEI number I provided was incorrect. Not sure how to resolve and complete the transfer. My phone actually shows 2 IMEI numbers, I provided the first one (this worked for my husband's phone when he made the same transfer request in parallel)

[Mewing]

Before initiating the transfer I logged into Chatr and searching through the profile settings I didn't not find an account number, which is why I opted to use the IMEI instead. Now that I've confirmed the transfer request from Chatr I didn't seem to have an account there any more. I'll contact porting team as suggested, thanks

[BKNS27]

@Mewing 

Always your your Chatr account number to avoid any porting issues.

Contact a CS _Agent to help you complete the porting process.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hTideGnow]

hi @Mewing 

You should provide Public Mobile the Chatr account number instead of IMEI.  

 PM porting support team can help with the update.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage