Problem porting a number in...

[LEFlem]

I'm having a strange issue with porting my number in from Rogers. I activated my Public account and chose an eSIM for the service. I then went to port my number in and everything seemed to be going well. I received the message from Rogers say that the request had been received, but I never received confirmation that the port had been completed. Right now, if my Rogers SIM is in my phone, I can use the number I was porting in with either Rogers or Public depending on the SIM I have activated. BUT I cannot receive text messages on the number when it is Public, and I can't use data on the Rogers number. 

I called Rogers, and they said there was never a request to port the number. So I am trying to have the request re-submitted. Any ideas how I do that? Or, should I just be getting a new eSIM and trying to port the number again from scratch?

[Handy1]

@LEFlem  No worries I’ll send you the porting  team number private message  they cane trigger the request for you 

[softech · Accepted solution]

@LEFlem as your Rogers sim still working, the port is not done yet  ( it is normal that your PM sim can make outgoing calls even port not completed. But yes, the fact that you cannot receive incoming calls and text on PM sim confirmed that the port 8s not done)

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed