@ASAli wrote:
I am currently with Phonebox, and I'm trying to bring my number over to Public Mobile. When asked who my current provider is, Phonebox is not an option in the drop down menu, and therefore I cannot complete the transfer. The help chat is not getting me anywhere.
I have already paid for a subscription...
Hello @ASAli
Try picking Rogers.
If you still need help, reach an CS Agent this way.
The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
