In the unfortunate possibility of system issues, we do not have the option of changing rate plans manually, but we`ll certainly do our best to find a solution
My experience has been very positive with PM fixing any past billing issues quickly and effectively. Thank you @CS_Agent
My advice to new customers is to be proactive and monitor their account status on a regular basis and practice safe plan renewals (as I mentioned above) to try and avoid being affected by the dreaded "system and billing issues" that rise their ugly heads once in a while.
@mh1983 wrote:I asked the moderators that very question and here's what I got back:
As general info, if you have the mentioned rate plan, or any kind of rate plan for that matter, it will be kept on your account if you have auto-pay or pay on time so that the line does not get de-activated.
Then I expressed my concerns with respect to the recent system outage/degradation where people had suspended service, and asked if a plan could be retrieved if the system was at fault. Here's what I got back:
In the unfortunate possibility of system issues, we do not have the option of changing rate plans manually, but we`ll certainly do our best to find a solution
Has anybody's plan been altered by system glitch? I have not seen reports of that. To me find a solution would be to correct the error and put things back to where they were.
That said, people do need to understand that there truly isn't such a thing as grandfathered plan where the customer is in the driver seat. The terms of service governs all aspects of service delivery. The terms of service provides that Public Mobile can change our plan as they please provided they give notice of change. Those who were here back in February 2018 should know about the infamous price increase for customers on the 2016 fall promo. The legacy customers can attest to several price increases to their plans as a way of moving them off of call center support. Generally speaking, the rate plans are stable, but nothing lasts forever.
I asked the moderators that very question and here's what I got back:
As general info, if you have the mentioned rate plan, or any kind of rate plan for that matter, it will be kept on your account if you have auto-pay or pay on time so that the line does not get de-activated.
Then I expressed my concerns with respect to the recent system outage/degradation where people had suspended service, and asked if a plan could be retrieved if the system was at fault. Here's what I got back:
In the unfortunate possibility of system issues, we do not have the option of changing rate plans manually, but we`ll certainly do our best to find a solution 
