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Slantman
Great Neighbour / Super Voisin

My account won’t let me charge my plan!

1 ACCEPTED SOLUTION

Accepted Solutions

Timer
Model Citizen / Citoyen Modèle

@Slantman 

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to Plan & Add-ons, and scroll the plans using the down and up arrows on the far right. select the plan you want, and select ‘Change plan now’ then you pay full price plan, or ‘Change plan on renewal date’..to you not losing any money..

 

View solution in original post

2 REPLIES 2

cellphoneuser1
Mayor / Maire

@Slantman wrote:

My account won’t let me charge my plan!


Is there any error message? You can't log in? If the site is down or if the plans area give a blank page, try later but use ignognito or inprivate mode.

Timer
Model Citizen / Citoyen Modèle

@Slantman 

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to Plan & Add-ons, and scroll the plans using the down and up arrows on the far right. select the plan you want, and select ‘Change plan now’ then you pay full price plan, or ‘Change plan on renewal date’..to you not losing any money..