Porting

[LinaU]

Hi,

I'm messaging on behalf of my mother.  She switched to PublicMobile but is not receiving any calls except for the ones from my device.  I am also with PublicMobile.  Is it possible that porting hasn't been completed?  How does she make sure that it is complete?  Is there someone that she can speak with?

Thank you!

[softech]

@LinaU 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok  then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can confirm the porting status and re-trigger the process for you if needed.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed