Porting
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07-09-2023 09:27 PM - last edited on 07-10-2023 01:19 AM by computergeek541
I just signed up and am switching from bell to here. I used my esim to do so but I still haven’t heard if the port was successful. I one can call me There are two esim some is primary bell and my new one with public. Am I s missing a step ? Pls pls help.
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07-09-2023 09:52 PM
Muito obrigado! 😄
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07-09-2023 09:51 PM
You're a gentleman and a scholar! 🙂
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07-09-2023 09:50 PM
@QekaQ I sent you it too when you first perked up and inquired about the number 😉
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07-09-2023 09:49 PM
Stay strong, friend, and good luck! I had a hand surgery recently, embrace physical therapy my best advice.
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07-09-2023 09:48 PM
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07-09-2023 09:47 PM
Can you DM me the number as well as I plan to port my mom's and grandmother's numbers in the next few days just in case I have issues.
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07-09-2023 09:45 PM
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07-09-2023 09:44 PM
@QekaQ Only for porting issues
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07-09-2023 09:43 PM
Public Mobile has a phone number for support?
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07-09-2023 09:42 PM
I better do that instead of trying to be some tech queen.
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07-09-2023 09:41 PM
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07-09-2023 09:41 PM
Yes I call out. I messed up and this doesn’t happen to me. I need this ohone working I have surgery tomorrow. Omg
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07-09-2023 09:39 PM - edited 07-09-2023 09:41 PM
@Trachel But not with in 90 mins of receiving the text ? If not then call that number to re start port request
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07-09-2023 09:38 PM
No not the account. Number I don’t think and using esim
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07-09-2023 09:37 PM
Hi I did get a tech from bell a few hours ago and typed in YES
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07-09-2023 09:34 PM - edited 07-09-2023 09:36 PM
@Trachel Did you get text from bell to confirm you wanted to port and reply YES to the text within the 90 minute window ?
adding did you use IMEI and bell account number . Account number best and IMEI not really needed and known to cause hiccups
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07-09-2023 09:28 PM
can you make outgoing calls on your PM sim?
A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok then you might have missed the step and hence porting was not completed
There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed