Porting

[Trachel]

I just signed up and am switching from bell to here. I used my esim to do so but I still haven’t heard if the port was successful.  I one can call me   There are two esim some is primary bell and my new one with public. Am I s missing a step ? Pls pls help. 

[QekaQ]

Muito obrigado! 😄

[QekaQ]

You're a gentleman and a scholar! 🙂

[Handy1]

@QekaQ  I sent you it too when you first perked up and inquired about the number 😉

[QekaQ]

Stay strong, friend, and good luck! I had a hand surgery recently, embrace physical therapy my best advice.

[softech]

@QekaQ 

sent!!

[QekaQ]

Can you DM me the number as well as I plan to port my mom's and grandmother's numbers in the next few days just in case I have issues.

[softech]

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@QekaQ wrote:

Public Mobile has a phone number for support?

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@QekaQ   Yes.

It is a shared team between Telus and PM. But it ONLY handles porting related issue and nothing else

All other things have to go via ticket/messages with support 

[Handy1]

@QekaQ  Only for porting issues 

[QekaQ]

Public Mobile has a phone number for support?

[Trachel]

I better do that instead of trying to be some tech queen. 

[softech]

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@Trachel wrote:

Hi I did get a tech from bell a few hours ago and typed in YES

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@Trachel   try call the porting support team before 10PM EST and they can confirm if porting is completed

and another question, can you make outgoing calls?

[Trachel]

Yes I call out. I messed up and this doesn’t happen to me. I need this ohone working I have surgery tomorrow. Omg 

[Handy1]

@Trachel  But not with in 90 mins of receiving  the text ? If not then call that number  to re start port request 

[Trachel]

No not the account. Number I don’t think and using  esim 

[Trachel]

Hi I did get a tech from bell a few hours ago and typed in YES

[Handy1]

@Trachel  Did you get text from bell to confirm you wanted to port and reply YES to the text within the 90 minute window ? 

adding did you use IMEI and bell account number . Account number best and IMEI not really needed  and known to cause hiccups 

[softech]

@Trachel 

can you make outgoing calls on your PM sim?

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok  then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed