Porting transfer

[ZJK]

My porting transfer has not been completed.  I was unable to reply to TELUS within 90 min so the transfer request was cancelled.  I need PUBLIC to redo the request.

[ZJK]

Thanks, done that and nothing.  TELUS says it must be initiated by PUBLIC.

[hTideGnow]

hi @ZJK 

PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage   

[Teeann]

Steps to Restart the Port:

1. Contact Public Mobile:

   · Reach out to Public Mobile's customer support.

   · Explain that the port request was cancelled because you missed the verification window.

   · Ask them to initiate a new port request for your number.

2. Have Your Information Ready:

   · Your current TELUS account number

   · Account PIN/password with TELUS

   · The exact name on the TELUS account

   · Service address on file with TELUS

3. Stay Available:

   · Once Public Mobile resubmits the request, keep your phone nearby.

   · You'll receive another verification text/email that you must reply to within 90 minutes.

Important Notes:

· Do NOT cancel your TELUS service - the number must remain active to port.

· Public Mobile will handle the resubmission; TELUS can't restart it from their end.

· The entire process typically takes 2-4 hours once properly initiated.

[slusagm · Accepted solution]

some said replying after 90 mins still valid. You can put back the Telus sim and reply Yes if you see the text