Porting problems

[AG_BoC]

I have a new phone and activated my card and can't seem to get my number ported over.Its been 3 days

1. my old account was petro can - they use my phone number as an  account number
2. i provided PM with the IMEI of my old phone
3. I have a 4 digit pin from petro can
4. PM/Telus is sending me a txt to use their contact us tab on publicmobile.ca. From what I can see this does not exist
5. I have called 1-877-TOTELUS, and provided the IMEI

None of its working. Please help.

[computergeek541]

threads merged

[AG_BoC]

thank you!

[ChuckYeah]

To contact a moderator, create a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand (e.g. no service, can't send texts, can't call out or no data). Answer Simon's questions until you get here:

Spoiler

@CS_Agent will respond to your concern through the community's private messaging system, usually within 48 hours.

Watch for this indicator of a private message from a moderator.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team
Moderator Hours: Monday-Friday: 8AM- 12AM EST; Saturday & Sunday: 8AM-10PM EST

[AG_BoC]

no I have not. How do I do that

[ChuckYeah]

@AG_BoC What did TOTELUS say. Did you contact @CS_Agent ? Petro Can plans do require human intervention.

[AG_BoC]

I have a new phone and activated my card and can't seem to get my number ported over.Its been 3 days

1. my old account was petro can - they use my phone number as an  account number
2. i provided PM with the IMEI of my old phone
3. I have a 4 digit pin from petro can
4. PM/Telus is sending me a txt to use their contact us tab on publicmobile.ca. From what I can see this does not exist
5. I have called 1-877-TOTELUS, and provided the IMEI

None of its working. Please help.

[ecowen]

I had a similar problem when setting up my account and had to do a factory reset.  It seemed that one of my apps was interfering and I never figured out which one.  Since the reset, all is working well.

[AG_BoC]

Thank You. This was very helpful!

Here is what I learned. Petro Canada Mobility https://mobility.petro-canada.ca uses your phone number as the account number. However to port over you need to provide the IMEI of you device. In this case I was using a new phone and a PM SIM. To get the IMEI on any device you dial *#06# your phone, or any smart phone for the matter. In this case this is suppsed to help me finish porting the number over.

[wangce2007]

Maybe there wasn’t enough credit in your public mobile account 

[PAULRANG18]

The port is obviously not complete. You can leave the old sim in the phone until it does complete.

[CannonFodder]

LOL, well, as long as ya got a 'net connection up there in "the big house", you can still be a top dog for PM support!

So can I safely assume that ChuckYeah is a play on F*#kYeah? 🤔  👍 

[ChuckYeah]

@CannonFodder Yes it is. I experienced some minor identity issues at work and wanted to remove my last name. Should have done that in the first place, but I was a bit naive. I'm old and don't really understand stuff like that. It doesnt matter anyway, the CRA called me today and I'm going to jail, lol. (Just in case someone misses the humour, this is a reference to a scam recently which caught a few old people like me. I'm not really going to jail!)

[CannonFodder]

@ChuckYeah   Pretty sure I know the answer, but just curious.... is this a renaming of the former ChuckGrady? 🤔 

[CannonFodder]

@AG_BoC  Did you try simply resetting the phone? Although, given the time frame we're talking about, the other folks here have probably given the correct advice, but sometimes the simple answer is the solution.

Personally, although my setup was done in about 2hrs., it took a phone reset to get it workin'.

[popping]

---

@AG_BoC wrote:

This time last night.

---

Port from Petro Canada Mobility has the same requirements as porting from Speakout.  Your port is stuck.

Read my post on how I port my Speakout number to PM in 4 hours without moderator assistant.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Porting-number-from-Speakout-Apply-al...

Create a moderator support ticket so supply additional info to complete porting your number using the ? button at the right side bottom corner of this page.

[AG_BoC]

THANK You

[ChuckYeah · Accepted solution]

@AG_BoC That's too long.

Message @CS_Agent to fix your port.

You may also try calling 1-877-TOTELUS. They help sometimes with ports as well. PM is a TELUS company.

To contact a moderator, create a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand (e.g. no service, can't send texts, can't call out or no data). Answer Simon's questions until you get here:

Spoiler

@CS_Agent will respond to your concern through the community's private messaging system, usually within 48 hours.

Watch for this indicator of a private message from a moderator.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team
Moderator Hours: Monday-Friday: 8AM- 12AM EST; Saturday & Sunday: 8AM-10PM EST

[AG_BoC]

This time last night.

[ChuckYeah]

Once the port is complete, your old sim will stop working and your PM sim should be fully functional.

[ChuckYeah]

@AG_BoC If you ported a number. This is normal.

Your old sim should still be fully functional until the port completes.

Ho long has it been since you ported?

[AG_BoC]

I'm having issues recieving calls. I just set this up. Members of my household cannot reach me by phone ot txt. However I can reach them?

I did just swap SIMs and providers (PetroCan to Public Mobile)

Any ideas?