Porting over number issue

[Snowypinto]

Hello,

I am in the process of porting my number. 
I got the sms from Telus to authorize the port which I replied yes too. 

it now shows that I am connected to the public mobile network but I can’t sent message or call or use data. When I check my settings the eSIM still shows the temporary number 

[Snowypinto]

My Telus account is no longer active. I cannot sign into the self-serve on PM app. My phone shows it is connected to the PM network using my temporary number but I cannot text/call or use data. I’m stuck without service 

[will13am]

@Snowypinto , is your Telus account still active?  It would appear the number transfer did not complete.  I suggest sending a message to support using the link below for further assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Snowypinto]

I can no longer login to my self serve account. When I log in, it states to complete activation by either transfer number or choosing a new number. I have taken out my simcard and rebooted my phone 

[will13am]

@Snowypinto , have you rebooted your phone after the porting was completed?  Can you also check the selve serve account to ensure that the number showing in the account is correct.  Finally, remove the Telus SIM/e-SIM from your phone.