Porting number

[James46]

I am trying to port my number from Fonus to Public Mobile (PM). PM says I need sms from Fonus to verify number has ported.  Fonus says they don't send verification.  Besides, one reason I wanted to transfer to PM is that Fonus messaging system is broken and I havent been able to get sms for a week.  It's now the third day.  With either sim card I can make a call, but I can't receive any calls or send/receive sms messages.  How can I find out if PM and Fonus are getting this done.  At the moment I'm paying for 2 services and getting nothing.

[Metal1967]

Do your homework this is pm..  

[darlicious · Accepted solution]

@James46 

 Fonus is considered by the telus porting department as a landline because it's listed under Iristel as the provider. These ports take 2 business days to complete sometimes up to 7 days. Be sure to initiate the port request between Monday to Friday preferably earlier in the week than later. They will not send out a PAT (porting authorization text.) If your port does not complete within 2 business days you can call the telus porting department to check on the status of your port.

[dabr]

@James46    I'll private message the Telus Porting # (check mailbox top right) and you can phone them and they should be able to help or you might need to contact customer support for assistance via this chatbot link:  https://www.publicmobile.ca/en/on/get-help

You'll need to keep the Fonus SIM in your phone and keep that account active until the porting is complete.