Porting number

[Hickory2014]

I’ve activated my new account and requested my number to be ported over.  My phone can now make calls, but I can’t receive a call (it goes to voicemail?), and I’m not receiving texts.

is that normal?  

[BKNS27]

@Hickory2014

Did you reply to text confirming you are porting over to PM with YES?

If you did, you old SIM will continue to work until porting is completed. This could take up to 2 hours.

[hairbag1]

@Hickory2014 

did you follow the steps for successful port ? Did you leave old sim in the cell until you got port confirmation message to which you reply YES within 90 mins ? Once your old sim stops working, then install new sim. 

[ORNGNBLK]

@Hickory2014  You can open a ticket using the orange chat bubble and ask that your network be refreshed. This solved my daughter’s issue about a year ago. Hope this helps