Porting number went kind of wrong?

[Bastian_Vaughan]

My wife and I signed up for PM, transferring numbers from rogers. Everything went smooth since the day we signed up (last Thursday or Friday). Number port went well and worked until yesterday. Since today I couldn't reach my wife. I got on the other hand calls from a number I didn't know and ignored the calls. Turned out this unknown number was my wife. Her ported number is not in PM anymore and she has now a random phone number. How does that happen that after almost a week the her number is gone?

Any ideas? What's next? Start porting her old number again?

[Bastian_Vaughan]

Everything seems to work now at the second try. At Rogers in the account it shows as cancelled service now. Thank god. 

[Bastian_Vaughan]

Yeah we have nothing else to do. I get already stress pimples since it totally didn't work with the first try to port the number (well it worked for almost a week though). Moving my number out of the same account was instantly done.

[softech]

@Bastian_Vaughan  even you replied yes to Rogers, it takes another 0.5 to 4 hours for the port to complete.  It is usually a problem on Rogers end for releasing the number late.  But try reboot your phone every 30 mins and test incoming calls again

[Bastian_Vaughan]

From CS, I was allowed to start transferring number again through the app. Went the same route as before. Got sms from rogers, answer with YES, got confirmation again. New number (the one we want) shows up in PM Account. My wife can call me with PM Sim and shows the correct number. I call her, the call goes straight to the 'Rogers' Mailbox. How is the port only halfway working? At least it worked both ways the first time we started transferring the number. Now not even that works.

Do we need to start the porting number part again to get the other half working?

[Bastian_Vaughan]

I'm on it... Somewhat...

[Neil11]

You can private message a CS agent and they will help you with ur issue via email responses. You get an email notification when they respond. My agent was very helpful and responded quickly.https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Bastian_Vaughan]

The day we ported the number it worked out, we got confirmation etc. Number worked for almost a week on public until today. No idea what went wrong. 

[fixin]

@Bastian_Vaughan - try your old Rogers SIM cards and if they work go here for the porting number: Messages

Public Mobile must've assigned you to a Temp number that porting was incomplete.

[softech]

@Bastian_Vaughan there is a porting Support team that can confirm if the port was completed

  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed