Porting number problem

[JohnUpdike]

Switched to Fido. I accidentally activated Fido without porting my old number from Public.

Now I want to port, but I can’t, because Public will only port over by sending me confirmation code to the old number, which of course doesn’t work! 

Is my old lovely number irrevocably lost?

[Handy1]

@JohnUpdike  Yes perfect now just get Fido to re send the port request and reply YES to the confirmation text 

[JohnUpdike]

For future reference, I was able to go into my iphone  settings>cellular>SIMs> where the public mobile SIM showed as ‘off’ and my Fido (listed as ‘personal’) showed as ‘on’. 

For future reference, I was able to go into my iphone  settings>cellular>SIMs> where the public mobile SIM showed as ‘off’ and my Fido (listed as ‘personal’) showed as ‘on’

i just turned on my public mobile SIM again. So I should be able to receive text confirmation codes, get into my account, and port my number. We’ll see.

[JohnUpdike]

For future reference, I was able to go into my iphone  settings>cellular>SIMs> where the public mobile SIM showed as ‘off’ and my Fido (listed as ‘personal’) showed as ‘on’. 

i just turned on my public mobile SIM again. So I should be able to receive text confirmation codes, get into my account, and port my number. We’ll see.

[hTideGnow]

HI @JohnUpdike 

but you really don't need to waste $5 for a sim card, check with agent first.. .

[Handy1]

@JohnUpdike  Hahahaha yes good eye I just edited my last post to “can’t “ ty 

[JohnUpdike]

Oh I see, there was a typo in your message ‘can’ should be ‘cant’ lol. Okay I will follow your advice. Thx for your help.

[JohnUpdike]

I can’t log in ! They will only let me log in by sending a confirmation number to my phone number, which is not working!

[Handy1]

@JohnUpdike  You can try and see I support will do as @hTideGnow suggests but it’s my understanding that only works if your were moving to Koodo or Telus family which is same as PM and not so much when moving to Telus competition

[JohnUpdike]

I activated Fido, so PM is not active. I didn’t use physical SIM I used eSIM, so I don’t know how to reactivate PM.

[hTideGnow]

HI @JohnUpdike don't waste money buy a sim card yet, check with agent and push them to help to approve the porting without your sms approval.  I had friend able to have them agree with his verbal approval and so no need to waste $5 for the sim again

[Handy1]

@JohnUpdike  Even if you got a new physical SIM card from Telus mood store or Amazon . And you can get support room card swap the number for you and then you can port number out . But if you can log into your account you can sim card swap the number yourself in profile page 

SIM  SWAPPING  profile tabs

If you can’t log it ask support to do it for you 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[hTideGnow]

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@JohnUpdike wrote:

It was eSIM 

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HI @JohnUpdike 

then not bad, if you have not deleted it from the device, you can still enable it to receive text

but if you deleted, then follow my link above to submit ticket and ask agent to approve the porting request on behalf

[JohnUpdike]

It was eSIM 

[hTideGnow]

@JohnUpdike 

where is your PM sim card? don't tell me you threw away

but you might still be ok, first submit ticket ask ask PM agent to help to manual approve the porting with your verbal approval, then go back to Fido and ask them to initiate the port request.   please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[Handy1]

@JohnUpdike  You just need to make sure your public mobile account is active and they start the port at Fido leaving PM sim in phone to reply YES to the confirmation text to port to Fido