Porting landline

[Myeker]

1. Hello, we have reactivated our Telus landline number in order to transfer to mobile. Telus have confirmed reactivation. Please help with reinstating port. 

[darlicious]

@Myeker 

Did you request porting of your landline upon activation or have you fully activated your public mobile account and your port request had failed after you had made the request to the change number feature in your account? Does your public SIM card currently have both incoming and outgoing services working on it?

[NDesai]

@Myeker Please reach out to PM CS Agent to get the port in request reinitiated. 

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[esjliv]

@Myeker  - we are members like you here.

Submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

Or, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.