Porting issue

[jingy327]

Hi,

I received my PM sim card 4 days ago and tried porting the number from Cityfone on the same day. But I am still experiencing porting issues...!

I tried emailing PM and was expecting to get response within 48 hours, but no response so far.

I sent private message to @Mary_M, but no response either.

Please help. I would like to get my number working before activating my husband's PM sim card cuz  dont want him to get stuck like me... 

Thanksss!!

[jingy327]

maybe Mary is busy.. can @Shazia_K help? I sent Shazia a message with my information.

thanks!!

[jingy327]

Argh... Nothing is happening..

Please help!

[jingy327]

yes i did include the info needed based on this thread:

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

1) If you recently ported your phone number and you are experiencing mixed services/porting issues – send us a private message and please include your Public Mobile phone # (if applicable), the number you wish to port, as well as the account number associated to your old service provider

[CaNuCk07]

@jingy327 while you're sitting tight, make sure your private message to the mods inclujdes all the relevant info they need to sort out your issue.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

[akagw]

I know it's hard to hear but sit tight. They are working through a big backlog due to similar issues but they should get to you soon.