Porting issue

[Antorap]

Could you kindly send me the porting support team number? I ported from Fizz mobile and unable to get inbound calls

[softech]

@Antorap 

When porting from Fizz, it is usually the account number causing the issue as Fizz has a shorter number of digits.  You might need to add enough 0 to the back or to the front of the Fizz account number so the system can process the porting request

There is a number to call to talk to live support,  they can advise what to do and re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Chalupa_Batman]

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@Antorap wrote:

Could you kindly send me the porting support team number? I ported from Fizz mobile and unable to get inbound calls

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Before we as the community do that, let's ask a few questions first to see if it's something that needs to be done.

If you put your Fizz SIM card in the phone, does it still work? Can you still make calls with it?

If yes, then yes, the porting team can possibly help you.

If no, the Fizz card is dead, then have you tried resetting your Network Settings and rebooted your phone?