I understand the frustration and your concern.
That said, multiple messages to multiple Mods only compounds the avalanche (7-8 messages to each name you tagged in these new topics--not all are Mods by the way...is about 50 messages...and Mods can see all the messages sent to any Mod...).
They're dealing with an huge influx of accounts. Many worked fine. Many did not. Imagine just 15 messages per account, from 1000 accounts...across different platforms too. Imagine correlating which ones have been answered and which ones weren't.
Obviously I'm just using very conservative numbers.
- The # of messages per account could well be higher (after all, it's frustrating to wait this long, and many people likely messaged multiple Mods).
- The # of problem accounts could well be higher (after all, there's indications they were averaging about 600 SIM shipments per day during the promo...never mind the ones handed out in Vancouver, Toronto and Montreal on the final weekend). I don't know the percentage of successful ports/activations vs. failed...
Add it all up, and it's a tonne of messages. Even simply responding to every message would take time...and you could easily end up with a response for each message you sent...
To put it mildly, they're swamped. It sucks they're swamped. That the system couldn't catch data entry errors better, etc. But they swamped.
Which is not the same as ignoring you. Definitely feels the same though...so I get the frustration!
They have indicated they are going through the backlog of messages (here's one example). They will get to your account.
In the meantime, use your existing SIM (and plan). And PM will reset your plan start date to when the port completed successfully (see link in previous post). It's "just" a matter of time.
I hope you don't have to wait much longer!
