Porting from koodo

[Whitbyaus]

Hi, I have just activated my new SIM card. Now I would like to port my number from Koodo but can’t find where to do it. Any help would be great 

[ChuckYeah]

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@Whitbyaus wrote:

Correct, not familiar and clicked wrong button. My apologies. Can it be corrected?

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@hairbag1 wrote:

I agree it's unfamiliaritity with PM system....that's why I pointed it out  and that he should select someone who (he feels) best provided a solution.

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Don't worry about it it's all good as long as you're on your way. Welcome to PM!

[dabr]

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@Whitbyaus wrote:

Correct, not familiar and clicked wrong button. My apologies. Can it be corrected?

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@hairbag1 wrote:

I agree it's unfamiliaritity with PM system....that's why I pointed it out  and that he should select someone who (he feels) best provided a solution.

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Yes, just click the 3 dots top right of your post to edit and unclick the solution.

[Whitbyaus]

Correct, not familiar and clicked wrong button. My apologies. Can it be corrected?

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@hairbag1 wrote:

I agree it's unfamiliaritity with PM system....that's why I pointed it out  and that he should select someone who (he feels) best provided a solution.

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[hairbag1]

I agree it's unfamiliaritity with PM system....that's why I pointed it out  and that he should select someone who (he feels) best provided a solution.

[dabr]

@hairbag1  It's probably done in error when you're not familiar with the whole system.

@Whitbyaus   It's an easy mistake to make, you can correct as suggested by hairbag1, perhaps @ChuckYeah  gave you the answer?

[hairbag1]

Hey @Whitbyaus ...you've given a SOLUTION to yourself....it's the correct thing to do is to provide SOLUTION to someone else who's actually given you a solution ? You can change things by clicking on the 3 little dots on top right side of the dialogue box and assign the SOLUTION to whomever you feel provided it.

[geopublic · Accepted solution]

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@Whitbyaus wrote:

Thank you. But where on the self serve account? Cant seem to find it

@Whitbyaus  Selfserve fist page see below

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[Whitbyaus]

Sorry didn’t see the last part. Thanks for your hep

[Whitbyaus]

Thank you. But where on the self serve account? Cant seem to find it

[ChuckYeah]

Is it prepaid, if so:

Contact @Moderator_Team
It can take up to 48 hours for the team to respond to your concerns.

About @Moderator_Team

If it's postpaid, go to self serve here:

Plans and Addons -> change phone number

[dabr]

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@Whitbyaus wrote:

Hi, I have just activated my new SIM card. Now I would like to port my number from Koodo but can’t find where to do it. Any help would be great 

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If it's Koodo prepaid the you need assistance of Moderator_Team by clicking here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Koodo postpaid can done in your online self serve account.