Porting from Telus Landline and multiple numbers on single phone

[Niall99]

Is there any way to confirm a Telus landline number can be ported to PM ? I tried with another provider and discovered after SIM and airtime purchases that they couldn't do it (despite promising they could initially)

Can a single phone/account have two numbers associated with it ? Searching the forums and couldn't find a clear answer (not using a dual SIM phone).

Thx ...

[Niall99]

Tough part seems to be getting a customer support agent to respond, as usual the website obfuscates finding an actual human ...

[computergeek541]

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@Niall99 wrote:

Just in case anyone following this old thread, it turned out that I could not port my landline to PM despite the tool saying I could but it was possible to port to Koodoo ... a lot of time wasted on PM, guess that is why it is budget 😕

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There is zero reason that a number would be transferable to Koodo Mobile but not Public Mobile.  I know that you've already chose Koodo but that wasn't necessary.  A Public Mobile customer support agent could have fixed the issue.

[Niall99]

Just in case anyone following this old thread, it turned out that I could not port my landline to PM despite the tool saying I could but it was possible to port to Koodoo ... a lot of time wasted on PM, guess that is why it is budget 😕

[Phil_Adelphus]

@Niall99   It should mean that a number can also be ported to Public Mobile but if it says it can't then you know there's potentially a problem.  No you can't port between PM accounts but the test thinks you're porting to Koodo so it would show PM numbers as eligible to port.  I don't know of any other way to try to find out if a landline number can be ported other than maybe ask customer support.  

[Niall99]

That specifies porting to Koodoo, is there full overlap between PM and Koodoo ? I also noticed every number I tried was possible, including PM numbers which I've read elsewhere can't be ported between PM accounts so a little suspicious it isn't another marketing device ... 😉

[Phil_Adelphus]

@Niall99  You can use this tool to check porting eligibility

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do 

[BKNS27]

@Niall99 

Yes you can port your landline number over to PM.

Here are the detail instructions (refer to #2 that it may take 3 days to complete the porting) on PM website:

https://www.publicmobile.ca/en/on/get-help/articles/number-transfer-port-troubleshooting 

Unfortunately you can’t have 2 lines on 1 account. You will need a second email address for the second line…1 email/1 account.

Since you don’t have dual SIM. It can be done on new phones with 1 SIM & 1 eSIM. For older phones without eSIM compatibility or non-dual SIM. You will need a second phone with a second SIM. Activation of SIM can only be done on the PM app on each phone.