Porting from Rogers Issues

[Toeknee1986]

Ported number ###-###-#### they manually released it today said you had 72 hours on your end. I have Samsung S22 on Esim. Currently no calls or texts capability. I need you to reprovision or refresh. Signed up March 31 and waited thinking that's all I needed to do. You can reach me at alternative number or by email. 

[Toeknee1986]

Everything resolved by today. Fewf. In the end it turns out Rogers was refusing my port transfer request for fear of fraud? Total mess. Because I had two lines in my rogers account it somehow was too much for them to comprehend the normal SOP. Anyways all is well!

[softech]

@Toeknee1986 

You have removed your Rogers sim card or disabled the Rogers eSIM?

Then check your Sim Card Manager and see if a Public Mobile eSim is there. If so, make sure it is enabled.  

if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually. If you cannot find it in Inbox of your email, check also the Spam box.

If the Public Mobile eSIM is there, disable or delete those Rogers sim (eSIM/Physical sim). 

Then reboot the phone and click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there