Porting from Koodo and $2 account credit.

[Econ]

Hello,

I just activated my sim card. When I tried to transfer my number from koodo it said to please select a new number and then contact Public Mobile after to transfer. I am wondering how I contact the moderators to do this. I want to port my old account over from Koodo to cancel the existing account.

In addition, I signed up for a plan, paid with my credit card, and set up auto pay. I was charged the full amount but now have a $2 balance in my account. I am just curious is this the difference for my first payment?

Thanks a lot for the help!

Best,

Econ

[Econ]

Thanks that worked!

[Econ]

Looking into this now.

Thanks,

Econ

[cavemantoronto]

@Econ I think it says that for all Koodo numbers during activation but not sure.  If your Koodo is postpaid, you don't need a moderator. You can do it yourself in self-serve, plans+add-ons, change number, transfer from other carrier.

[pm-smayer97]

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@Anonymous wrote:

Hi @Econ - When porting a number from Koodo prepaid, you MUST get the moderator team to do the transfer for you.  As for the $2 credit, that is normal for the first payment.  When your plan renews, you will have the current $2 credit PLUS another credit of $2 for the first renewal. After that it will be $2 per renewal.  The $2 shows up only at the last minute.  You will not see it in your account balance.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 8AM-Midnight(EST) & Sat/Sun 8AM-10:00PM(EST)

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Thiis all accurate but to be more precise, what happens is that you get a credit of $2 for AutoPay that will be applied to your next payment. Also, if you remain on AutoPay, you will automatically get another $2 credit applied to your account the same day that your account renews. This will also be applied to your renewal rate. So, the very next renewal you will get $2 + $2 off the renewal. After that, a $2 reward credit for AutoPay will be applied to your account just before the renewal charge. 

HTH

[geopublic]

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@Econ wrote:

Hello,

I just activated my sim card. When I tried to transfer my number from koodo it said to please select a new number and then contact Public Mobile after to transfer. I am wondering how I contact the moderators to do this. I want to port my old account over from Koodo to cancel the existing account.

In addition, I signed up for a plan, paid with my credit card, and set up auto pay. I was charged the full amount but now have a $2 balance in my account. I am just curious is this the difference for my first payment?

Thanks a lot for the help!

Best,

Econ

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To contact Public Mobile click here. 

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern).

As for AutoPay that will get subtracted from the amount on your next renewal date.

[Anonymous · Accepted solution]

Hi @Econ - When porting a number from Koodo prepaid, you MUST get the moderator team to do the transfer for you.  As for the $2 credit, that is normal for the first payment.  When your plan renews, you will have the current $2 credit PLUS another credit of $2 for the first renewal. After that it will be $2 per renewal.  The $2 shows up only at the last minute.  You will not see it in your account balance.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 8AM-Midnight(EST) & Sat/Sun 8AM-10:00PM(EST)