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Porting a Number

Jody_Bethell
Great Neighbour / Super Voisin

I have to port my number from my Rogers account but I threw out my Rogers SIM card.  Does anyone know how I go about this?  Thank you

6 REPLIES 6

tiarrahope
Great Neighbour / Super Voisin

You can also call Rogers and ask them to port the number for you?

Sookoo1337
Great Neighbour / Super Voisin

However. Since the account must be active in order to complete a port-out at the Rogers end. Once PM confirms that they have processed the request and the SMS should have gone out. If you call Rogers explain your situation. Refuse to pay $10 for a SIM to a company you're leaving and as they have legally verified your identity during the call to their level of satisfaction (offer to give even more detailed info just to put them at ease if you have to) Request that the agent on the phone contact the porting centre to finalize the port manually. The CRTC may have forced the carriers to add the SMS confirmation factor into the porting process but that does not overrule the CRTC initial rulings on porting. No carrier can deny you a port and must process it upon the customers request for active accounts.

 

Oh and even if it's not active right now, just have them reactivate it if it was only recently deactivated (within 90 days especially if the number was originally ported INTO Rogers, after that they release it back from whence it came). Then immediately port-out the number. They can't stop you. They must comply. You're the boss

JL9
Mayor / Maire

?? I thought the same thing, Every single question is answered the same way, I am assuming this is Timer Jr?


@Alexandf wrote:

@Jody_Bethell 

open ticket with PM support and ask them to fix it.

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

have trouble with Chatbot: private message CS_Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.


@Alexandf  Fix what?  Can you explain in details how PM agent can help in this case?  

 

 

@Jody_Bethell   No, PM has no part in it.  Opening ticket with Pm won't help.  It is Rogers who is going to release the phone number.  Usually Rogers will release the number after sending you the text and you reply YES.  There is nothing PM can do if you do not have the Rogers sim card to receive and reply the text

 

softech
Mayor / Maire

@Jody_Bethell   getting a text from your previous provider and reply YES within 90 mins is now a CRTC requirement.  Maybe Rogers can take your verbal approval, but this is something you need to work out with Rogers first.  Please make sure your Rogers account is still active.  Call Rogers and ask them if they allows you to port without the text approval. If not, then you will have to get a Rogers sim card for $10 and get it tied to your Rogers account first

Alexandf
Model Citizen / Citoyen Modèle

@Jody_Bethell 

open ticket with PM support and ask them to fix it.

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

have trouble with Chatbot: private message CS_Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.