Porting Line Issues

[zichen]

Help!!!!!

I activated the SIM and requested transfer the line from Rogers for my dad.  However, no text msg received.  Called Rogers, they told me there's no request from another provider.  I was able to make calls using the new SIM, but not receiving calls.  

[Anonymous]

@waynebudgell65 

i will provide to you by Private Messages.. but i don't think so is them will help you,

if you stuck with Transferring your old Phone Number,

Here’s how to contact Customer Support Agent by CS_Agent,

• you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link. 

• please include in your message,
  
• phone number,
• which carrier,
• Check your private message inbox (click on the envelope top right of your screen)

[waynebudgell65]

good Day i am having the same issues with Rogers......can i get that porting number for Public Mobile?

[Yummy]

Does SMS works?

I guess you got new PM number? Can you try to initiate porting again?

[Anonymous]

@zichen 

you can try reseat the old SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and do again Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Make sure that you have the old SIM card in your phone when you're porting your number. You should get a SMS message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

if you stuck with Transferring your old Phone Number,

Here’s how to contact Customer Support Agent by CS_Agent,

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your phone number,
• which carrier,

Good luck and your welcome to Public Mobile

with a Beautiful Service

you will be very happy...

[esjliv · Accepted solution]

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@zichen wrote:

Help!!!!!

I activated the SIM and requested transfer the line from Rogers for my dad.  However, no text msg received.  Called Rogers, they told me there's no request from another provider.  I was able to make calls using the new SIM, but not receiving calls.  

---

@zichen 

Check your Private INBOX messages, I have sent you the TELUS Porting phone number.