Okay, so here is what is going on:
August 29th I Joined public mobile, I signed up in a walmart and my account was made, and my number automatically ported from Virgin Mobile.
Since then I haven't received all my texts or phone calls, infact I have missed a lot of them. At the time of joining public, I called virgin to cancel my plan with them. On the phone they told me it had gone through and that my plan was canceled.
Today I switched back my sim card to my old virgin mobile, as I have been having troubles receiving texts, and a lot my missed texts came in. I called virgin and they told me that my account had never been canceled, and that they had no record of my closing my account with them at all. (This is a phone call that 3 other people were present during, I know I called them and canceled my service.)
I quickly re signed up with virgin, because at first, I thought this issue was Public Mobile's fault. Now I am not sure what has gone on. I have been apllying for jobs, so I needed to return to virgin asap so I can receive phone calls from these places. Some texts came in through the public mobile sim, while most did not. I have been charged with public mobile for the month, was told at the store that my number would port within 24 hrs (and when a text or two came in - believed that this was the case)
I was no notified that the phone number had failed to port, but now when I try to use the phone number to create an account to check it, with public mobile, no confirmation number comes through.
I now have to swap between sim cards, as I am getting half my texts through public, and half through virgin, and when I swap sims, I get different ones. (D:)
I am obviously livid with Virign, not only did they say they had no record of my canceling, but they are extremely rude to me about it and would rather not stay with them, but I absolutely need my phone calls at the moment. I am angry I have been paying for a service that has not been working, (on both ends?) as this is a week now, that potential employers might have been calling me, and not getting through.
Because some texts were coming through, I had no way of knowing (until someone told me specifically that they texted me and I never received it) that the plan wasn't functional. I have schooling too, and my teachers have been trying to get ahold of me.
Now I am signed up with virgin and public, and public has charged me for the last week of usage that wasn't totally working.
I'm not very phone savy to be honest, when I called virgin and they told me it was canceled, I assumed it was. When the guy said it would port in walmart, and then I started getting texts, I believed that to mean it worked as well. I didn't initially sign into my public mobile account as the verification text didn't come through (still virgin sim at the time as the numbers were porting) so I was going to come back to it at a later date. Now I have managed to log into my account, which is good, and I used my public mobile sim to recieve the verification text.
Can someone piece this together? What is going on?
